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Service Delivery Analyst

Toronto, Ontario

Service Delivery Analyst

 • Provides technical support activities for a software production processing environment.
• Installs, maintains and supports application/source code and/or its components and subsystems including third party software.
• Detects, diagnoses and reports related problems.
• Analyzes and resolves incidents, problems or known errors related to failures in application and supporting software components.
• Provides technical assistance to programming staff in the analysis of application software amends, performance and resource consumption.
• Creates and maintains complete documentation relative to the support of application software.
• Provides twenty-four hour support for applications and supporting software.
• Provides consultation to internal users with regard to software capabilities and use.
• Follows escalation procedures, when appropriate, to resolve incidents, problems or known errors in a timely manner.
• Uses appropriate diagnostic tools to isolate and resolve incidents, problems or known errors.
• Assists development teams in requirements definition, system design and delivery of projects.
• Verifies technical specifications for development projects.
• Acts as project liaison/Services Delivery advocate on projects.
• Assists client support with development of internal and client directed communications related to incidents, problems or known errors.
• Plans and supports application specific disaster recovery activities including development and maintenance of documentation.
• Conducts production support validations/certifications and accepts turnover from development.
• Provides standardized operational reporting metrics to business as well as information technology management.
• Monitors and maintains product availability, capacity and performance for products based on defined service level.
• Provides support to the application security functionality and related administrative and audit services.
• Participates in change management reviews, confirmation of changes implemented and validate associated documentation.
• Ability to provide on-call support and extended working hours when called on and willingness to accept periodic rotation to primary 24 hour on-call role, responding within prescribed response times.
  • Minimum 3-5 years’ industry experience as a software integrator
  • Excellent knowledge of scripting languages and tools (shell scripts, Perl)
  • Experience with deployment and configuration of distributed enterprise applications in a client/server or n-tier environment
  • Experience with high-volume, transaction-oriented computing systems
  • Unix (Sun Solaris and Linux)
  • Knowledge of database systems (Oracle, Sybase, MS SQL)
  • Excellent ability to work with clients and resolve client issues
  • Experience performing integration testing
  • Knowledge of all phases of the software development life cycle
  • Knowledge of C++, Java, J2EE, and web services is an asset
  • Experience implementing financial order management or trading applications is an asset
  • Familiarity with MQ (Message Query)
  • Strong knowledge of WebLogic administration and deployment, JMS subsystem
  • Solid Unix scripting skills 

Elena Ricci
Sr Technical Recruiter

(w) 416-855-1301
Elena Ricci
Sr Technical Recruiter

Please contact me with any questions:


(w) 416-855-1301
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