Account Manager & Business Development Associate

*Full-Time • On-Site • Vaughan, Ontario

 We are a game development and aggregation company that delivers end-to-end digital gaming solutions. Headquartered in Toronto's north west corridor in Vaughan, Ontario.  We are a global team of talented individuals with decades of experience across multiple industries and professions. Together, we form a cross-functional powerhouse that is determined to deliver.

ABOUT THE ROLE:
As an Account Manager & Business Development Associate you'll own the full commercial lifecycle - from building and managing client relationships to identifying and closing new opportunities. You'll collaborate across our executive, game production, and development teams, take real ownership from day one, and make a direct impact on how we grow in the gaming industry.

We're not looking for someone with a perfect resume. We're looking for someone who is curious, driven, and genuinely excited about games and the business behind them.
 
WHAT YOU'LL BE DOING (Account Manager):

• Act as the primary point of contact for assigned clients via the given channel.
• Build and maintain strong, long-term relationships with clients to ensure satisfaction and loyalty.
• Support client onboarding for our aggregation platform and gaming operations and guide them through integrations and product launches.
• Work with internal teams to deliver timely solutions and meet client needs.
• Secure and record all promotions with operator and aggregator clients.
• Identify opportunities for upselling and cross-selling products and services.
• Provide regular updates and KPI reports to clients and management.
• Keep your finger on the market’s pulse and advise on relevant opportunities.
• Resolve client issues quickly and effectively to maintain service excellence.
• Participate in industry events and client meetings when required.

 
WHAT YOU'LL BE DOING (Business Development Associate):

• Developing and nurturing senior management level relationships with the clients and to support & monetize in the correct manner;
• Understanding and defining customer requirements to be able to sell new products in a consultative and partnered way;
• To be a Product Expert on both current and future offerings, to talk with confidence and passion about our wide range of solutions;
• Acquiring new business targets through research, existing relationships, targeted contact, or formal introductions; and move the customer through the sales cycle;
• Creating and managing the sales pipeline through, and coordinate internal teams to assist at the relevant stage;
• To report back to the business on the progress of each customer through the sales cycle;
• To attend trade shows, events and conferences where required;
• Complete demonstrations of our product solution either remotely or face-to-face to clients and develop specific initiatives to win more new business;
• Growing the markets in multiple jurisdictions and advise on products, marketing, and regulatory changes.

 
What You Bring to Us:

• 1–2 years’ experience in Account Management, Sales, Business Development, Customer Success, or a related field - internships and co-ops count.
• Track record of building client relationships and contributing to account growth.
• Strong interpersonal and negotiation skills.
• Commercially minded with good analytical and problem-solving abilities.
• Organized and detail-oriented, with the ability to juggle multiple tasks without dropping the ball.
• Fluent in English (spoken and written) - Spanish is an asset
• Proficient in Microsoft Office Suite; experience with CRM/project tools is a plus.
• A proactive mindset and professional approach to work.
• Willingness to travel for client meetings and business events.

 
WHAT WE GIVE YOU IN RETURN:

• A detailed company training on highest standards.
• A chance to work in a friendly and supportive culture.
• Growth, career —personalized learning, knowledge gains, and endless career development at your fingertips.
• Private health insurance

Elena Ricci
Futuretek.ca
416-855-1301
https://www.linkedin.com/in/elenasricci/