Account Manager - full time permanent
* *Applicants must demonstrate fluent and articulate communication skills in English.
As a Customer Success Manager, you will be responsible for delivering a premium support experience to our customers.. You will build and maintain strong relationships with high-value customers, addressing their unique needs and ensuring their experience is seamless and enjoyable.
Main Responsibilities:
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Build and nurture relationships, understanding their preferences and providing personalized support.
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Issue Resolution: Handle and resolve escalated issues demonstrating a high level of problem-solving skills and attention to detail.
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Account Management: Manage accounts, ensuring accurate and up-to-date information and providing assistance with account-related matters.
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Exclusive Offers and Rewards: Collaborate with marketing and promotions teams to provide our customers with exclusive offers, rewards, and personalized experiences.
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Feedback Collection: Gather feedback to identify areas for improvement and communicate insights to the broader team.
Requirements
Bachelor's degree in a relevant field or equivalent work experience.
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Applicants must demonstrate fluent and articulate communication skills in English
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Experience: Minimum 2 Years of experience in customer support,
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Customer-Centric: Passionate about providing exceptional service and understanding the unique needs and expectations of our customers
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Communication Skills: Excellent communication skills, both written and verbal, with the ability to engage effectively with our customers
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Problem-Solving: Strong analytical and problem-solving skills, with the ability to handle complex issues and provide innovative solutions
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Confidentiality: Ability to handle sensitive information with discretion and maintain the confidentiality of our customers
Benefits
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Exciting projects using cutting-edge technologies, Collaborative and supportive work environment
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Competitive salary and bonuses, Fantastic company events
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Opportunities for career development, growth and advancement
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Group benefits including extended healthcare, dental care, vision care, and disability insurance
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