Customer Success Specialist
Applicants must demonstrate fluent and articulate communication skills in English.

As a Customer Success Specialist you will be responsible for delivering a premium support experience to our clients. You will build and maintain strong relationships with high-value customers, addressing their unique needs and ensuring their gaming experience is seamless and enjoyable.

Main Responsibilities: 

• Proactively engage with clients to build and nurture relationships, understanding their preferences and providing personalized support.
• Issue Resolution: Handle and resolve escalated issues from our clients, demonstrating a high level of problem-solving skills and attention to detail.
• Account Management: Manage our high valued clients  accounts, ensuring accurate and up-to-date information and providing assistance with account-related matters.
• Exclusive Offers and Rewards: Collaborate with marketing and promotions teams to provide VIP clients with exclusive offers, rewards, and personalized gaming experiences.
• Feedback Collection: Gather feedback from VIP clients  to identify areas for improvement and communicate insights to the broader team.

Requirements
Bachelor's degree in a relevant field or equivalent work experience.

• Applicants must demonstrate fluent and articulate communication skills in English
• Experience: Minimum 2 Years of experience in customer support, with a focus on VIP or high-value clients.
• Customer-Centric: Passionate about providing exceptional service and understanding the unique needs and expectations of our clients
• Communication Skills: Excellent communication skills, both written and verbal, with the ability to engage effectively
• Problem-Solving: Strong analytical and problem-solving skills, with the ability to handle complex issues and provide innovative solutions for our clients.
• Confidentiality: Ability to handle sensitive information with discretion and maintain the confidentiality of our clients

Benefits

• Exciting projects using cutting-edge technologies, Collaborative and supportive work environment
• Competitive salary and bonuses, Fantastic company events
• Opportunities for career development, growth and advancement
• Group benefits including extended healthcare, dental care, vision care, and disability insurance
• On-site leisure facilities, On-site parking, send resume to Elena@futuretek.ca

Elena Ricci
Futuretek.ca
416-855-1301
https://www.linkedin.com/in/elenasricci/