Sr Support Engineer - Escalations – Toronto Full time Permanent Remote

Role:
● Responsible for resolving complex customer support level issues.
● Work closely with the team of highly technical engineers with troubleshooting/debugging expertise and help troubleshoot complex problems seen in the field.
● Document root cause for software defects and suggest enhancements that can be implemented by developers. 
● Acts as the liaison between Development, Quality Assurance and Support teams
● Reviews and provides feedback on technical documents written by Engineers.
● Strong problem-solving skills and demonstrated ability to articulate and present technical solutions
● Ensure communication flows well cross-functionally for product updates and known issues.
● Perform other duties as required or directed, to include but not limited to, working on software development projects
 
Experience:   
● 5+ years of professional working experience in related area
● Prior experience leading projects
 
Skills:
● Experience working with Linux. 
● Experience with one of MySQL, C/C++, Go, PHP, Python, Scala or Java
● Experience with distributed systems and test-driven development
● Networking Software development and Domain Knowledge
● Experience in enterprise software, deep knowledge on software development including threading, network and disk IO, data transformations, data integrity, systems management, systems administration and monitoring
● Familiarity with Docker, Kubernetes, AWS and Azure Cloud Infrastructure 
● Self-motivated and highly ambitious
● Demonstrated ability to balance multiple project deliverables
● Strong written and verbal communication 
● Experience working in multinational / multicultural environment
● Excellent teamwork and people skills
● Demonstrable depth of knowledge in a domain such as networking, messaging, data sharing and distributed computing
 
Education: Bachelors or equivalent experience in Computer Science, Engineering or equivalent; Master’s degree a plus
Send your resume to Elena@futuretek.ca and we will reply asap!
 
 

Elena Ricci
www.Futuretek.ca
Sr Technical Recruiter


Phone:
(w) 416-855-1301
Elena Ricci
Futuretek
Sr Technical Recruiter

Please contact me with any questions:

Email:
Elena@futuretek.ca

Phone:
(w) 416-855-1301